Returns and Exchange

At Fishi, we want you to love your purchase.

If something isn't quite right, we're here to help.

Returns & Exchanges

Returns and exchanges are accepted within 30 days of the purchase date.

To be eligible, items must:

  • Be unused and unworn.

  • Include all original tags.

  • Be in their original condition.

  • Not show signs of washing, wear, or damage.

  • Not have been used in the water.

Items that do not meet these conditions cannot be accepted.

Please contact us at hello@fishi.world before returning any merchandise.

Size & Color Exchanges

Need a different size or color? We're happy to help!

If the requested item is available, Fishi will reserve it while awaiting your return.

  • Customers are responsible for arranging and paying return shipping.

  • Customers are also responsible for the shipping cost of the replacement item.

  • Return shipments must include a valid tracking number, which must be provided to Fishi.

  • Exchanges will be processed once the returned item has been received and inspected.

Exchange Reservations

Replacement items will be reserved for up to 14 calendar days from the date the exchange is authorized.

If the original item has not been received or valid shipping tracking provided within this period, the reserved item may be released back into inventory.

If your return is already in transit with valid tracking, we'll maintain your reservation while the package is on its way.

If the requested item is unavailable, we'll contact you with alternative options.

Defective or Incorrect Items

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 7 days of receiving your order.

Include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos showing the problem.

Fishi® will review the information before authorizing a return.

If the issue is reviewed and approved as a defect or shipping error by Fishi®, we will provide a prepaid return shipping label and cover the cost of shipping the replacement item.

Please do not return defective or incorrect merchandise before receiving instructions from Fishi.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable, except when the return is due to an error by Fishi®.

Return Shipping & Tracking

Customers are responsible for arranging and paying their own return shipping for refunds or exchanges due to size, color, or personal preference.

  • We strongly recommend using a trackable shipping service.

  • For exchanges, customers must provide a valid tracking number.

  • Fishi® is not responsible for return packages lost or damaged in transit when shipping is arranged by the customer.

  • Customers requesting an exchange are also responsible for the shipping cost of the replacement item.

Approved defective or incorrectly shipped items are exempt from these shipping charges.

Lost Packages

If your package appears to be lost during transit, please contact us.

Claims must be submitted within 30 days of the estimated delivery date.

Non-Returnable Items

The following items are not eligible for returns, exchanges, or refunds:

  • Gift Cards

  • All On Sale items (Final Sale)

  • Clearance merchandise

  • Items that do not meet our return eligibility requirements

All On Sale items are considered Final Sale.

Defective or incorrectly shipped items remain eligible for review regardless of sale status.

Wrong Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the shipping address provided was incorrect or incomplete:

  • The customer will be responsible for the cost of reshipping the order.

  • Reshipment will be processed once the updated shipping address has been confirmed.

Return Address

Fishi®
35 Calle Juan C. Borbón
STE 67-322
Guaynabo, PR 00969-5375

Please contact us before shipping any return.

Contact Us

Email: hello@fishi.world

Phone: (939) 330-8766

If you have any questions about returns or exchanges, we're always happy to help.